FAQS

Bliss Products and Services, Inc. is a manufacturer’s representative agency created in 1984. A manufacturer selects an agency to ensure compliance to current Consumer Product Safety Commission guidelines for Public Playgrounds as well as providing customers with a local contact to inspect sites, meet with committees and coordinate projects.

Lead times vary by manufacturer but in general are usually between 2 and 6 weeks from when your order is placed.

Small orders can be delivered via UPS but the majority of our products require delivery via contract haulers (semi trucks).

Freight companies generally require the customer to offload their equipment. Arrangements can sometimes be made for lift gate service if requested at the time of your order for an additional fee. We can also unload your freight if our installation is ordered.

There is no charge for a site visit.

Installations vary depending on the scope of the project. Small playgrounds can be installed in one day.

Yes. Installation instructions are included but we suggest it should only be considered by customers familiar with heavy construction. This is not backyard equipment!

Warranties vary by manufacturer. Call for more information.

No, provided you follow the manufacturer’s installation instructions.

Consumer Product Safety Commission and American Society of Testing and Materials have created guidelines and standards for playground safety. For more information on CPSC and ASTM, CLICK HERE.

In very rare instances it may not, however these standards were created with children’s safety in mind and should be adhered to regardless.

The International Playground Equipment Manufacturers Association provides third party verification for compliance to ASTM standards. Please note that being a member is not the same as having products certified. View more information on IPEMA.

The Americans with Disability Act affects public playground designs and access. As with CPSC and ASTM, there are some rare instances when ADA does not apply. Check with our representative for more information. View more information on ADA.