Frequently Asked Questions
What is a Manufacturer's Representative?
Bliss Products and Services, Inc. is a manufacturers' representative agency established in 1984. Manufacturers' representatives are independent sales businesses that represent manufacturers within defined markets or territories. Bliss provides customers with a local point of contact for product selection, site visits, project coordination and support throughout the planning and purchasing process.
What is our lead time?
Lead times vary by manufacturer and product and are generally between 6 and 18 weeks from the time an order is placed. Where available, we show estimated lead times on product pages in our online store. Please contact our head office or your Bliss representative for the latest lead time for a specific product.
How will our equipment be delivered?
Small orders may be delivered by parcel carriers such as UPS. Larger products generally ship by commercial freight carrier and may arrive on a tractor-trailer.
Who unloads the freight?
Customers are generally responsible for unloading freight deliveries. Liftgate service may sometimes be available if arranged when the order is placed and may involve an additional charge. If Bliss is providing installation, freight unloading can also be coordinated as part of the project.
Is there a charge for a site visit?
There is no charge for a site visit.
How long will it take to install?
Installation time depends on the size and complexity of the project, site conditions and the work being performed. Some smaller playground installations may be completed in a single day, while larger projects require additional time.
Can we install it ourselves?
Yes, installation instructions are provided with the equipment. Self-installation should only be undertaken by parties with appropriate construction experience, equipment and personnel. Commercial playground equipment is not comparable to residential backyard equipment, so please contact Bliss if you need help determining the appropriate installation approach.
What's the warranty?
Warranty terms vary by manufacturer and product. Please contact Bliss for the warranty information applicable to the specific equipment you are considering or have purchased.
If we do our own installation, does it void the warranty?
Warranty terms vary by manufacturer and product. If you plan to self-install, review the manufacturer's current installation instructions and warranty terms before beginning work. Please contact Bliss if you need help confirming the requirements for a specific product.
What are CPSC and ASTM?
The U.S. Consumer Product Safety Commission (CPSC) publishes playground safety guidance, including the Public Playground Safety Handbook. ASTM International develops voluntary consensus safety and performance standards for public playground equipment. The current public-playground equipment standard is ASTM F1487-25.
Does our playground have to comply with these standards?
Requirements depend on the project and jurisdiction. CPSC guidance and ASTM standards may be referenced or incorporated into applicable laws, codes, procurement requirements, project specifications or contracts. Accessibility requirements under the ADA may also apply. Check the requirements for your project or contact your Bliss representative for assistance.
What is IPEMA?
The International Play Equipment Manufacturers Association (IPEMA) provides voluntary third-party product certification programs that validate participating products for conformance to specified playground equipment and surfacing standards. IPEMA membership alone does not mean that every product offered by a manufacturer is certified, so certification should be verified for the specific product. View IPEMA certification information.
What is the ADA?
The Americans with Disabilities Act (ADA) establishes accessibility requirements for covered facilities, including specific requirements for play areas, accessible routes and play components. View the 2010 ADA Standards for Accessible Design.