Terms & Conditions
Terms & Conditions
Bliss Products & Services, Inc. – Terms & Conditions
Effective Date: January 1, 2025
These Terms and Conditions (“Terms”) govern all transactions between you (“Customer”) and Bliss Products & Services, Inc. (“Bliss,” “we,” “us,” or “our”). By engaging with our services, purchasing products, or accepting delivery, you agree to be bound by these Terms. Please review these Terms carefully. Any conflicting terms proposed by the Customer, including those in purchase orders, are expressly rejected unless agreed upon in writing by Bliss. In the event of any discrepancies between these Terms and specific provisions outlined in the quote, these Terms and Conditions shall take precedence unless expressly agreed otherwise in writing and signed by an executive of Bliss. For leased products, these Terms shall apply concurrently with any financing agreement, and in the event of conflict between these Terms and the financing agreement regarding product specifications, installation, or maintenance requirements, these Terms shall control.
Bliss reserves the right to modify these Terms at any time. Changes will be effective thirty (30) days after posting on our website and written notification to the Customer. Customer’s continued use of services or acceptance of products after such notice constitutes acceptance of the modified Terms.
1. Copyright & Trademark Notice
All materials on this website, including text, design, logos, graphics, icons, and images, are the sole property of Bliss Products & Services, Inc. Copyright © 2025. You may use site content solely for the purpose of shopping or placing orders. Unauthorized use of any site materials may result in civil or criminal penalties.
2. Credit Card Payments
1. Accepted Cards: We accept Visa, MasterCard, and American Express. A 3% processing fee applies to all credit card payments. This fee will be separately itemized on the invoice and is non-refundable.
2. Billing Accuracy: Please ensure that your billing details are correct to avoid delays.
4. Chargebacks: Unauthorized chargebacks may result in legal actions, and any related fees will be the responsibility of the Customer.
3. Other Payment Methods
1. Checks and Money Orders: We accept money orders, ACH, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders paid by check may take up to 10 banking days to clear. A $25 fee applies for returned checks.
4. Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. However, orders from multiple manufacturers will result in multiple shipments. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
5. Order Acceptance Policy
Receipt of an order confirmation does not constitute acceptance of your order. All orders are subject to approval and acceptance by the manufacturer. Bliss reserves the right to cancel or limit orders for any reason, including pricing errors or product unavailability. If an order is canceled by Bliss in its sole discretion after being charged, we will issue a full refund. Pricing is only guaranteed for 30 days unless specified above.
6. Shipping & Out-of-Stock Products
1. Shipping Timeframes: Shipping times provided are estimates only. Bliss is not responsible for delays caused by carriers or other unforeseen circumstances.
4. Customer Coordination: The Customer is responsible for coordinating with the freight carrier if unloading or inside delivery is required.
5. Shipping Prerequisites: Manufacturing lead times will not begin without an actual shipping address, color and mount selection, approved purchase order, or fully executed contract.
7. Early Orders and Storage Terms
1. Early Ordering for Funding Purposes: If products are ordered early to secure funding or for any other reason, the purchaser assumes full responsibility for the timing and related costs.
2. Responsibility for Storage: Customer assumes all risk of loss, damage, deterioration, or loss of functionality to products after delivery, including during any storage period. Customer shall maintain appropriate insurance coverage for products during storage. Bliss shall have no liability for any damage or deterioration occurring during storage, regardless of cause. Customer acknowledges that proper storage conditions are essential for maintaining product integrity and warranties.
8. Typographical Errors
Bliss reserves the right to cancel orders with pricing errors due to typographical mistakes. If your order has been canceled due to a pricing error, we will issue a full refund.
9. Insurance
Only existing Bliss Products & Services, Inc. insurance coverages, limits, and endorsements are included in pricing above. Additional insurance coverage, higher limits, or additional endorsements, if required by contract, will result in a change order.
10. Privacy
We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
11. Install Conditions
a) Site Requirements and Change Orders: Customer warrants that the site shall be clear, level, and continuously accessible for work. Bliss may immediately stop work and issue a change order for additional compensation if it encounters: (1) site conditions requiring remediation (including but not limited to grading, buried rock, tree roots, bedrock); (2) concealed materials or conditions; (3) utility conflicts; or (4) any condition requiring remobilization or materially different from at time of quote. Customer shall promptly review and approve such change orders, and work may remain suspended until approval. Failure to approve within five (5) business days constitutes acceptance of the change order. Re-mobilization due to site condition issues may incur additional charges at prevailing rates.
b) Mobilization & Work Hours: The quoted price is based on a predetermined number of mobilizations. Any additional mobilizations required as a result of changes to the project scope will incur additional labor charges. Restricted hours, overtime, holidays and/or weekend work may result in additional charges unless specified in project scope.
iii. Private Utility Locates: Private utility locates, relocations, or repairs are not included in the quote. The Customer is responsible for locating and marking all private utilities.
d) Permitting & Site Surveys: Unless explicitly included in the written quote, Customer shall be solely responsible for: (a) obtaining and maintaining all necessary permits, licenses, and approvals; (b) providing certified site surveys; and (c) ensuring compliance with all local codes and regulations. Customer acknowledges that any delays or additional costs resulting from permit issues, survey inaccuracies, or regulatory compliance are Customer’s responsibility and may result in additional charges and/or schedule modifications. Any delays due to permit issues are not the responsibility of Bliss. Permit fees are not included in the quote unless explicitly stated. If permitting required, material cannot be ordered until permit(s) approved. Bliss Products & Services, Inc cannot be responsible for delays in schedule due to permit approval. In most circumstances, a permit must be approved by all jurisdictions prior to the order being submitted to manufacturing. This is a means to protect all parties from changes requested through the permitting department(s)
e) Water & Electrical Access: The Customer must provide water and electrical sources for use during installation. Failure to do so may result in project delays or additional charges.
f) Site Restoration: Bliss will smooth the jobsite upon completion, but full site restoration (e.g., replacing sod) is not included unless specified in quote.
g) Staging & access to site: The Customer is responsible for providing a designated area for material staging, employee parking, and access for trucks and equipment. Additionally, the Customer shall ensure the provision of necessary facilities, including but not limited to portable restrooms.
h) Force Majeure & Weather Delays: Bliss shall not be liable for any delays, damages or increased costs caused by weather, acts of God, labor disputes, material shortages, transportation delays, governmental actions, or other circumstances beyond Bliss’s reasonable control. Such events will automatically extend project timelines without penalty and entitle Bliss to equitable adjustments in price for increased costs. Weather conditions that prevent proper installation per manufacturer specifications shall be deemed legitimate delay events. Customer acknowledges that certain installations require specific temperature and moisture conditions, and schedule modifications may be required to ensure proper installation.
i) Liability for Vandalism & Theft: Bliss is not responsible for any damage or loss due to vandalism, third-party damages, or theft during or after installation.
j) Customer Compliance with Manufacturer Guidelines and Warranties: The Customer agrees to comply with all manufacturer requirements and guidelines related to the products and services provided under this agreement. The Customer shall be entitled to manufacturer warranties only to the extent that such compliance is maintained. Bliss shall install products in strict accordance with manufacturer guidelines, warranties and requirements. Bliss shall not be obligated to perform installations that would violate any manufacturer specifications or requirements.
12. Other Exclusions
Prevailing wage, Davis Bacon, or union labor
PIP Exhibit Addendum
Poured-In-Place (PIP) Installations
BLISS PRODUCTS SHALL NOT BE LIABLE FOR ANY SURFACING SYSTEM ISSUES, DEFECTS, OR FAILURES RELATED TO: (A) SITE GRADING; (B) SUBGRADE MOVEMENT OR SETTLEMENT; (C) IMPROPER DRAINAGE; OR (D) ANY OTHER SUBSURFACE CONDITIONS OCCURRING AFTER SURFACING SYSTEM INSTALLATION. CUSTOMER ASSUMES ALL RISKS RELATED TO SUCH CONDITIONS.
1. Mobilization: Unless otherwise specified in the Project Scope, the quoted price includes one (1) mobilization. Additional mobilizations, whether due to project scope changes, site conditions, or other factors not attributable to Bliss, will incur additional charges at prevailing rates. Work performed outside standard business hours (Monday-Friday, 7:00 AM – 5:00 PM), including overtime, holidays, and weekends, will incur additional charges unless explicitly included in the Project Scope.
2. Site Security During Curing: Customer shall: (a) prevent all foot traffic and other access to the project area for a minimum of forty-eight (48) hours after top coat completion; (b) provide continuous security measures to protect the installation during the curing process; and (c) assume all liability for any damage, defects, or performance issues resulting from unauthorized access or inadequate security during the curing period. Any repairs necessitated by curing period damage shall be performed at Customer’s sole expense. Time is of the essence for this security obligations process. Bliss is not liable for any damage or loss during this period unless otherwise noted.
3. Compaction and Sub-base: Poured in place installations require a stable and compacted sub-base. If the existing soil is too loose or unstable, it must be compacted or stabilized to ensure the proper installation of the turf. Bliss will not proceed with installation unless the sub-base meets necessary compaction requirements, and additional charges may apply if re-mobilization or additional site work is required.
5. Site Requirements and Change Orders: This proposal assumes the site meets all specifications provided including proper grade, compaction, and drainage. If Bliss encounters: (a) conditions materially different from those specified; (b) concealed conditions requiring additional work; or (c) Customer-caused delays or access restrictions, Bliss shall issue a Change Order detailing additional costs and timeline impacts. Customer shall promptly review and execute Change Orders, and Bliss may suspend work until executed Change Orders are received. Re-mobilization due to site condition issues will incur additional charges at prevailing rates.
6. No Demolition or Disposal: The proposal does not include demolition or removal of existing materials unless otherwise specified.
7. Site Configuration: The quote will specify the total square footage for the Poured-in-Place (PIP) area. Any alterations to the agreed-upon design or square footage may necessitate a change order and result in additional costs.
8. Product Specifications: Refer to the product specifications for detailed information on installation, compliance, and warranties.
Turf Addendum
Effective Date: January 1, 2025
1. Mobilization: The quoted price includes a predetermined number of mobilizations for the installation. Any additional mobilizations required due to changes in the project scope, site conditions, or delays will incur additional labor charges. Overtime, weekend, or holiday work not included in the original project scope will also result in extra charges.
2. Site Access: The customer is responsible for ensuring that the site has clear and level access for equipment and delivery trucks. A minimum of 100 feet of access is required for heavy equipment and trucks. Any restrictions, such as narrow pathways, stairs, or obstructions, must be communicated in advance. Failure to provide adequate access may result in additional charges or project delays.
3. Ground Preparation: The quoted price assumes that the installation site is fully prepared and graded as per the project specifications. If additional site preparation, such as excavation, sub-base grading, or soil stabilization, is required, this will result in a change order and may incur additional charges. Bliss is not responsible for ground preparation unless specifically outlined in the scope of work.
4. Drainage: Proper drainage is essential for the successful installation of synthetic turf. The customer is responsible for ensuring the site has an adequate drainage system in place. Bliss is not liable for drainage issues, such as standing water, unless drainage solutions are explicitly included in the project scope.
5. No Demolition or Disposal: This proposal does not include the demolition or disposal of existing materials, including old turf, concrete, or other structures unless specifically noted in the scope of work. Any additional demolition or disposal required will be processed as a change order and will incur extra charges.
6. Compaction and Sub-base: Synthetic turf installations require stable and compacted sub-base. If the existing soil is too loose or unstable, it must be compacted or stabilized to ensure the proper installation of the turf. Bliss will not proceed with installation unless the sub-base meets necessary compaction requirements, and additional charges may apply if re-mobilization or additional site work is required.
7. Product Specifications: The synthetic turf installed will meet industry standards for durability, performance, and safety. Product specifications, including warranties, are available upon request. The customer should refer to these specifications for details regarding material performance and compliance with applicable regulations.
8. Infill Installation: Synthetic turf installations typically require infill materials, such as a microbial sand or rubber granules, to ensure proper performance and safety. The quoted price includes infill as per the project specifications. Any changes to the type or amount of infill material will require a change order and may result in additional costs.
9. Weather Conditions: The installation of synthetic turf is weather-dependent. Bliss reserves the right to delay installation in the event of adverse weather conditions, including rain or extreme temperatures, which could affect the quality of the installation. Bliss is not liable for delays caused by weather.
10. No Warranty on Existing Conditions: Bliss will not provide warranties on existing site conditions, such as soil compaction, drainage, or sub-surface stability, unless these are specifically addressed as part of the project scope. Any failure of the synthetic turf system due to inadequate site preparation not performed by Bliss is not covered under warranty.
11. Changes to Design or Coverage Area: The quoted price is based on the agreed-upon design, layout, and total square footage of the turf area. Any changes to the design or square footage will require a change order and may result in additional charges and project delays.
12. Site Restoration: This proposal does not include site restoration services. Any damage to the surrounding landscape or structures caused by equipment during installation, such as ruts or disturbed soil, will not be repaired unless site restoration is explicitly included in the project scope.
13. Utility and Sprinkler Shutoff: The customer is responsible for identifying and marking any underground utilities, such as sprinkler systems, prior to installation. Sprinkler systems must be turned off and remain off during and after installation. Bliss is not responsible for damage to utilities that are not properly marked.
14. Maintenance: Ongoing maintenance of synthetic turf, including brushing, infill top-ups, and inspections, is required to maintain performance. The customer is responsible for periodic maintenance unless otherwise agreed upon in a maintenance contract.
Terms & Conditions addendum:EWF Exhibit
Effective Date: January 1, 2025
1. Mobilization: Unless otherwise specified in the Project Scope, the quoted price includes one (1) mobilization. Additional mobilizations, whether due to project scope changes, site conditions, or other factors not attributable to Bliss, will incur additional charges at prevailing rates. Restricted hours, overtime, holiday, or weekend work outside of the project scope will result in additional costs. Bliss is not responsible for delays caused by site conditions or interruptions unrelated to weather or public emergencies.
2. Compaction: Proper compaction of the Engineered Wood Fiber is critical to ensuring compliance with safety standards. Bliss will perform the necessary compaction as part of the installation process. Failure to allow adequate time for the installation and compaction process may result in substandard performance and void warranties. EWF is a naturally engineered wood fiber product that naturally decomposes and compacts over time. The Customer shall be responsible for regular inspection and maintenance, including replenishing EWF as needed, to maintain proper fall heights for play equipment in compliance with applicable safety standards. EWF will also need to be raked under moving play components such as swings, slide runouts, and any high-impact areas, as the children will kick out or move the EWF in these high-traffic areas.
3. Drainage Requirements: It is the customer’s responsibility to ensure that proper drainage systems are in place before EWF installation. Bliss is not responsible for standing water or poor drainage unless specific drainage solutions are outlined in the project scope. Any post-installation drainage issues will not be covered unless the scope includes drainage provisions.
4. Tannins: Engineered Wood Fiber is a natural product, and the release of tannins (organic compounds) during the early stages after installation may temporarily discolor nearby surfaces or drainage water. This is a normal process, and Bliss is not liable for any staining or discoloration caused by tannins.
5. Site Access: Customer shall provide a minimum of 100 feet of level, unobstructed access for 53′ semi/tractor trailer deliveries, with no stairs, overhead obstructions, or tight corners that would impede access to the drop location. Customer acknowledges that failure to provide adequate access may result in additional delivery charges, project delays, or both. Bliss shall not be liable for any damage to landscaping, utilities, or structures resulting from vehicular access on paths designated or approved by Customer. Any restrictions in access that require smaller vehicles, or additional labor will result in extra charges.
6. Site Preparation and Restoration: The customer is responsible for ensuring that the site is properly prepared for installation, including grading and drainage. This proposal does not include site restoration. Any damage caused to the landscape, including ruts or disturbed soil, will not be repaired by Bliss unless site restoration services are specifically included in the project scope.
7. Skid Steer Usage: If the customer has not requested blow-in service for the mulch installation, a skid steer will be used to distribute the mulch. Please be aware that using a skid steer may cause damage to existing landscaping, including grass, plants, and paved surfaces. Bliss is not responsible for repairing any damage caused during this process unless otherwise noted.
8. Security and Maintenance: Upon completion of installation and Customer’s written acceptance, Customer shall be solely responsible for securing the site and maintaining the EWF material. Bliss shall have no liability for any damage, loss, or displacement of the EWF material occurring after installation completion. Customer shall perform all periodic maintenance, including but not limited to material replenishment, depth measurements, and safety inspections, at Customer’s sole expense unless otherwise specified in a separate maintenance agreement executed by both parties.
9. Product Specifications and Standards: The EWF material installed shall meet or exceed ASTM F2075 standards and applicable ADA accessibility requirements. Customer acknowledges receipt of product specifications detailing installation methods, maintenance requirements, warranty terms, and safety compliance standards. Bliss makes no warranties beyond those expressly stated in the product specifications and installation documentation provided to Customer.
10. Changes to Design or Coverage Area: The quote is based solely on the design specifications and total coverage area expressly set forth in the Scope of Work. Any modifications to, design square footage, or materials after execution of this Agreement shall require a written change order signed by both parties prior to implementation. Customer shall pay all additional costs associated with such changes, including but not limited to materials, labor, mobilization, and overhead costs. Bliss reserves the right to suspend work until receipt of an executed change order and may adjust project timeline accordingly.
11. No Demolition or Disposal: This proposal does not include the demolition, removal, or disposal of existing materials unless specifically outlined in the scope of work. Any additional work required beyond what is specified may result in additional charge
Shade & Shelter Addendum
1. Mobilization and Work Schedule: The quoted price includes 1 (one) mobilization(s) during standard business hours (Monday-Friday, 7:00 AM – 4:00 PM, excluding holidays). Additional mobilizations required due to Customer’s site readiness issues, scope changes, or other factors outside Bliss’s control shall incur a change order. Work performed outside standard business hours, including weekends and holidays, shall be billed at 1.5x standard rates unless specifically included in the Scope of Work. Customer shall provide written authorization for any additional mobilizations or non-standard work hours prior to commencement.
2. Site Clearance and Overhead Obstructions: Customer warrants that the installation area shall be free from all overhead obstructions, including but not limited to power lines, telecommunications cables, tree branches, or other structures that may interfere with installation. Customer shall be solely responsible for identifying, removing, or relocating any obstructions prior to Bliss’s scheduled mobilization date. If Bliss encounters any overhead obstructions that prevent safe installation, work shall be suspended until Customer remedies the condition at its sole expense. Any resulting delays or remobilizational costs shall be documented in a change order and paid by Customer.
3. Lift or Lull Access: For large shade structures, adequate 360-degree access around the site is required for a lift or lull to operate safely. The customer is responsible for ensuring that the access points are unobstructed and that the ground conditions can support the use of heavy equipment. If access limitations prevent equipment operation, additional labor or smallerequipment may be required at the customer’s expense.
4. Ground Density and Testing Requirements: Customer warrants that the installation site shall have stable ground density suitable for the shade structure installation. If Bliss determines, in its sole discretion, that soil conditions are unsuitable due to loose-filled soil, instability, or other factors, Customer shall, at its sole expense, provide necessary soil stabilization or ground preparation before installation may proceed. Customer acknowledges that local building authorities may require ground density testing for structure footings prior to installation. All costs associated with such testing, including but not limited to engineering reports, soil analysis, and density measurements, shall be Customer’s sole responsibility. Bliss reserves the right to suspend work until satisfactory results are provided for testing.
5. Site Access: The customer must ensure a minimum of 360-degree access for heavy equipment around the installation site. Any restrictions on access, such as narrow pathways, steps, or landscaping features, must be communicated in advance. Failure to provide adequate access may result in additional mobilization or equipment charges.
6. Foundation Preparation and Underground Conditions: The quoted price is based on Customer’s warranty that the site has been properly prepared per Bliss’s specifications, including all necessary excavation and grading. Unless explicitly included in the Scope of Work, Bliss shall not be responsible for sub-base preparation. Customer acknowledges that any additional foundation work, including but not limited to concrete footings or soil stabilization, shall require a written change order and result in additional costs. If underground obstructions (including but not limited to rock, debris, vegetation, utilities, or other impediments) are encountered during installation, Customer shall be responsible for all additional costs associated with their removal or remediation, which shall be documented in a written change order. Customer represents and warrants that it has disclosed all known underground conditions to Bliss prior to execution of this Agreement.
7. No Demolition or Disposal: This proposal does not include the demolition, removal, or disposal of existing structures or materials unless otherwise specified. Any additional work required outside the agreed-upon scope will be subject to additional charges.
8. Weather and Wind Conditions: The installation of shade structures is weather-dependent, particularly with regard to wind conditions. Bliss reserves the right to delay installation if weather conditions are deemed unsafe for the installation process. Bliss is not responsible for delays caused by adverse weather conditions.
9. Product Specifications: The installed shade structure will meet industry standards for durability and safety. Refer to product specifications for details regarding the materials, installation process, warranties, and compliance with applicable regulations.
10. Changes to Design or Location: The quoted price is based on the agreed-upon design, size, and location. Any changes to these factors after installation has begun will require a change order and may result in additional costs and delays.
11. Site Restoration: The proposal does not include site restoration services. Any damage to the surrounding landscape or infrastructure resulting from the installation process, including equipment use, will not be repaired unless specifically stated in the scope of work. The customer is responsible for any site restoration required after the installation is complete.